FAQ

How does StepNpull® work?

As you approach the door, position your body as though you were going to use the door handle

If you would use your left hand to pull the door handle then the left foot will be used. If you would use your right hand to pull the door then the right foot would be used.

Place your foot on the top of the StepNPull®, press down enough to gain traction.

Pull your foot and leg back as though you were taking a step. Simply step and pull.

Typically enough door momentum will be gained to actually swing the door open and out of your way.

Depending on your shoe type, you may want to try different shoe angles or positions in order to find the one that yields the most grip.

Is StepNpull® accessible for children and the elderly?

This generally depends on the physical abilities of the person who wishes to use the StepNpull®. but most people can use StepNPull® and you can even open the door using a walking stick. Balance is easily maintained because the StepNPull® is mounted as low as possible on the door. This allows the user to remain balanced and in control.

Where can I find the StepNpull® installation instructions?

Please click here

What is included with my StepNpull® purchase?

Each StepNpull® kit includes the following:

1) One StepNpull® (as that’s what you’re after right?!)
2) Required mounting screws (so you can install the StepNpull in a few minutes)
3) Two stickers; one for the door and the other for the mirror, paper towel dispenser or hand dryer.

What tools/equipment do I need to use StepNpull®

A) For a solid wood door: You will need an electric screwdriver for best results (regular screwdrivers work too).

B) For a metal door or door with a metal kickplate: You will need a drill.

How long does it take to install?

As long as you know how to use a drill it shouldn’t take you more than 5 minutes. Remember different doors will require different tools.

How securely fitted is the StepNpull®?

The StepNpull® is very strong. It’s made from sturdy T6 aluminium. Each bracket comes standard with 3 number 12 mounting screws.

Do you offer a money back guarantee?

Yes, within 30 days of purchase

Does StepNpull® have a warranty?

Yes. StepNpull® comes with a lifetime warranty against manufacturing defects.

Where is StepNpull® manufactured?

StepNpull® is manufactured in the UK.

Is StepNpull® ADA compliant?

Yes it is. For those of you who don’t know what this is, it means it’s compliant with the Americans with Disabilities Act.

Where can you ship the products to?

We ship to anywhere in the world